Refunds & Exchanges
Change of Mind
If in the unlikely event you are not happy with your goods you may return it within 7 days of receipt, for an exchange or refund.
- All returns, faulty items, damages and discrepancies must be notified by letter or email, within 7 days of receipt. Please include your order reference number.
- Items must be returned in their original packaging. Failing to do so may result in us refusing a refund or we may deduct a charge if items are damaged or not satisfactory to its original condition, when sold as new. We reserve the right to do so, and by purchasing your goods from us, you are accepting our terms and conditions.
- Items which have been delivered and have not been reported within this time frame will not be accepted. Failure to comply with this procedure will result in items not being credited or replaced. Items must reach us in no more than 14 days from the date the return has been authorised by a member of our staff.
- Bespoke or made-to-order items are exempt from our standard delivery terms. Providing there is no fault, the we cannot accept the return of these items. These items must be inspected, before accepting delivery. If this is not possible, you must sign for the item as "not inspected". It is your responsibility to ensure any item is returned to us in a new state and in the original packaging provided. Always take photographs before sending your item(s) by your selected carrier. It is also a good idea to ensure your selected carrier has suitable insurance in place. Should you require help with the return of your item(s), please contact Customer Services.
- Mattresses can only be returned if unopened, due to hygiene reasons. Mattresses which have been opened cannot be returned. If your mattress is open or damaged upon delivery, please do not accept delivery of the mattress.
Please contact us immediately via email to inform us of the return. Customers have a duty of care for the item(s) until they have been received by us, so please ensure no damage is caused to the item(s) while it is in your possession. Please quote your order reference when contacting us, this will enable our staff to process your request without delay.
Refunds, less any delivery charges, will be issued within 30 days of receipt of all goods and after we have quality checked the goods with a thorough inspection for any damages.
Damaged Items
Please notify us of any faulty or damaged goods by letter, email or fax, within 7 days of receipt. Items must be returned in the original packaging and details must include stock item number, invoice number and date.
We also require photographic evidence of any damages which may have occurred. We cannot process your return without these.
Cancellation
Under the Consumer Protection (Distance Selling) Regulations, you have up to 7 working days after you have received your delivery to cancel your order. If your items have already been dispatched, please refuse any delivery of cancelled items, or return them back to us if you have received delivery of your item(s). Please contact us before sending your item(s) back to us.
We will only issue a refund using the same method of payment originally used by you. All ex-display and clearance items are non-refundable. We advise viewing of all products in this category, prior to purchasing.
It is your responsibility to ensure items are returned to us in a new state and in the original packaging provided. Always take photographs before sending your item(s) via your selected carrier. Should you require help with the return of your item(s), please feel free to get in touch.
We will always endeavour to resolve any issue promptly. In some instances, during high seasonal periods or during any sale activities, some delays maybe experienced.
For further information please see our terms and conditions.
